Kennesaw IT questions, answered

It is an arrangement where one firm takes ongoing responsibility for your devices, network, user accounts, protection and data copies. The fee is the same each month, so you are paying for upkeep rather than per repair.

All of Kennesaw, including Town Center and Barrett Parkway, the Chastain Road and KSU area and downtown, plus Acworth and nearby parts of Marietta and Woodstock. Engineers travel from our Alpharetta office.

When you first get in touch, a senior engineer replies within one business day. After you sign, response times for each level of urgency are part of the contract, and most fixes happen remotely.

That depends on your users, devices and which services you choose. Once we've reviewed your setup, we put a fixed monthly figure on paper. Larger projects get their own quote up front.

Yes. Label printers, scanners, shared shift PCs and equipment computers are documented, kept on their own network segment and maintained around your shifts.

Yes. We separate card terminals from guest Wi-Fi and office computers, keep equipment patched and help you answer the technical parts of your PCI questionnaire.

We build a checklist for joiners and leavers. Laptops and accounts are ready on the first day, and access is removed on the last day, so no old accounts are left open.

Yes. Some clients keep an employee for walk-up requests and hand us the security, monitoring, backups and bigger projects. A written split of duties keeps anything from slipping.

Yes. Most fraud and ransomware is automated or opportunistic. Fake invoices and stolen passwords hit small firms constantly, which is why MFA, email filtering and staff training matter.

Less than most people expect. We gather passwords, licenses and records, coordinate with your current provider and plan the changeover so staff mostly notice a new help desk number.